Founded on the premise that when a brand opens itself to its customers, it is better equipped to survive the shifts in our digital landscape, OPEN offers a complete set of experience design services // from insight analysis and journey mapping to the creation of beautiful, scalable user experience design for web and mobile.  

Renee Racine-Kinnear
Founder, Open

In my 15+ years in UX and digital product design, I have been honoured to work with many notable customer-focused brands (and their agencies) including Indigo, Aeroplan, BMO, CBC, Delta Hotels, Hilton, HSBC, Lavalife, Olay and others. I am a frequent speaker at CX and eTail conferences because I deeply enjoy sharing my passion for the customer with the retail community. My product design philosophy is built upon openness to the customer, collaborative and user-centred design techniques to create authentically enjoyable experiences.

Specialties: ecommerce, lean UX, digital experience design, user testing, insight driven creative strategy, persona development, copy writing, branded content, public speaking, team leadership.