JOURNEY MAPPING workshops
Most of us don't have the time or internal resources to tap the incredible power of customer journey mapping. Renee has led public workshops on the implementation of this pivotal practice and can act either as trainer or facilitator within your organization. Learn how to identify the "ows and wows" in your current experience and draw the best out of your internal stakeholders with her helpful guidance.
Journey mapping services can be delivered as a 1-time session to solve a specific issue or we can visit on a schedule, integrating our service as a regular activity for your team.
Journey mapping sessions are typically 3 hours in length. The results are documented in a detailed map that can be used to increase customer experience awareness within the organization.
Collaborative design sessions
You know what you want to build, but you're not sure how. Let's increase your chances of getting it right the first time by involving key members of your business -- and even customers -- in the design process. Renee can lead your executives, product managers and creative team in collaborative design sessions that ensure you're getting the very best ideas onto the table and into your design.
“Renee simply gets the customer end to end. ... Renee was also the pioneer who got us into the business of customer experience...”
CX CONSULTING
Need a pinch-hitter to cover an absence on your internal team? Some advice and a plan to get you started on a new CX path? Hourly, daily, weekly or project fees are happily negotiated!
ECOMMERCE USABILITY EVALUATION
The OPEN usability evaluation for ecommerce is a deep, 500 checkpoint heuristic review of your digital commerce platform(s) performed by a senior UX professional. Find out where your user experience is succeeding and where it needs a boost. Heuristic evaluations may take up to 2 weeks to prepare and findings will be delivered in an easy to digest report that will get your product teams focused on primary areas of opportunity.
STANDARD HEURISTIC EVALUATION
The standard heuristic evaluation is a great way to get a fast picture of your digital services strengths and weakness. It is also an effective way to bring quick insights to the table about a competitive service or website.
“Renee is hands down one of the best UX people I’ve worked with. Her balance of really understanding the customer need with the latest and greatest patterns is perfect for the retail world.”
UX DESIGN
Renee is a senior user experience designer with a particular talent for distilling complex problems into simple, clean interface design. She is comfortable designing for web, mobile web and apps and has uniquely deep experience in ux design for ecommerce and membership based products. She is highly skilled in all aspects of digital ux from testing to wireframing to functional prototype development.
UX WRITING
Well beyond traditional copywriting, there is a growing need for the writer's craft within digital experience. As we begin to move into AI and VR experiences, the voice of your brand has to come alive in new ways. Renee can help you craft word-perfect language for any digital interface including guided search modules, web copy and voice-over.